ACCOUNT MANAGEMENT

Delete Your Dolphin Pay Account

Learn how to request the deletion of your account and understand what happens to your associated personal data.

CONTENTS

  • How to Request Deletion
  • Before You Delete
  • What Gets Deleted
  • Data Retention
1

How to Request Deletion

Steps to permanently close your Dolphin Pay account and remove your data

Option 1 — In the app
Open Dolphin Pay and sign in, navigate to Menu → Profile → Delete Account, and follow the prompts to confirm your request.

Option 2 — By email
Send a request to support@dolphintelecoms.com from the email address linked to your account, with the subject line "Delete My Account".

Important: We may ask you to verify your identity before processing the request. We will process verified deletion requests within [30] days.

2

Before You Delete

Important steps to take prior to account closure

Important Steps

  • Withdraw or transfer any remaining wallet balance, as balances may be forfeited upon closure.
  • Deleting your account is a permanent action and cannot be undone.
3

What Gets Deleted

The personal information permanently removed from our systems

Once your request is verified and any outstanding balance or transaction is settled, we delete the personal data associated with your account, including:

  • Identity information: your name, email, phone number, and profile details.
  • Saved beneficiaries and contacts.
  • Login credentials and biometric (Face ID) settings.
  • Wallet and device identifiers.
4

What We Must Retain, and Why

Information kept strictly for regulatory and compliance purposes

Because Dolphin Pay is a regulated financial service, certain records must be kept even after your account is closed to comply with legal, tax, anti-money-laundering (AML), and Know-Your-Customer (KYC) obligations.

Retained records include:

  • Transaction records and statements.
  • Identity verification (KYC) records.
  • Records required to resolve disputes, prevent fraud, or meet regulatory reporting.

We retain these records only for as long as the law requires (typically up to [7] years after account closure). After the required retention period, these records are securely deleted. This retained data is not used for any other purpose.