Dolphin Vouchers - Terms and Conditions

Dolphin Vouchers — Terms and Conditions

The full value of the voucher must be redeemed in accordance with the terms applicable to the product, service or platform for which the voucher was purchased.

Where a voucher is redeemed for a product or service subject to additional provider terms and conditions, those terms and conditions will also apply.

Region, Country and Account Compatibility

Vouchers may be restricted to a specific country, region, currency, platform, account type or service provider. It is the purchaser’s sole responsibility to confirm that the voucher selected is compatible with the intended recipient’s country, region, account and applicable service before completing the purchase.

Where the purchaser selects a particular country or region, Dolphin will fulfil the voucher based on that selection. Dolphin will not be liable where a valid voucher cannot be redeemed because the purchaser or recipient is located in, registered in, or attempts to redeem the voucher from an unsupported or different country or region.

For example, a voucher purchased for use in the United States may not be redeemable on an account registered in another country. Incorrect selection of a country, region, currency, platform or voucher type does not constitute a defective voucher and does not create liability on the part of Dolphin.

This applies equally where the voucher is purchased as a gift. The purchaser is responsible for confirming that the intended recipient is eligible and able to use the selected voucher before purchase.

Redemption and Refunds

Due to the digital and redeemable nature of vouchers, once a voucher or redemption code has been issued, delivered or revealed, it may not be cancelled, returned, exchanged or refunded solely because the purchaser or recipient selected the incorrect voucher, country, region, currency, platform or account type, except where required by applicable law.

It remains your sole responsibility to keep the voucher and its redemption code safe until it has been fully redeemed. Dolphin will not be liable for any lost, destroyed, stolen, expired or otherwise misused voucher or redemption code.

The voucher must be utilised within the validity period stated on the voucher or at the time of purchase. Where no specific validity period is stated, the voucher must be utilised within 3 (three) years from the date of purchase, failing which it will expire.

Third-Party Vouchers

Where Dolphin distributes or sells a voucher issued by a third-party provider, Dolphin facilitates the sale and delivery of that voucher. Redemption, geographic availability, account eligibility and use of the underlying product or service remain subject to the relevant provider’s terms and conditions.

Dolphin will not be liable for redemption restrictions imposed by a third-party provider, including restrictions relating to country, region, currency, account registration, platform or changes to the provider’s services, provided that the voucher supplied corresponds with the voucher selected and purchased by the customer.

General

These terms and conditions apply to both individual and commercial customers.

Where a voucher relates to an age-restricted product or service, the purchaser is responsible for ensuring that the voucher is purchased, gifted and redeemed only by persons who meet the applicable minimum-age requirements.

Certain vouchers may be subject to specific redemption requirements, usage restrictions, validity periods, denominations, transaction limits or other conditions imposed by the relevant product or service provider. These conditions apply in addition to these general terms.

By purchasing, accepting or redeeming a Dolphin voucher, you acknowledge and agree to these terms and conditions and any additional terms applicable to the specific voucher purchased.

For Dolphin terms and conditions, customer support or enquiries relating to a voucher, please contact Dolphin through its official customer service channels.